Frequently Asked Questions

Christmas Holidays December 24th - January 2nd

Holiday Long Weekends (Family Day, Easter, Victoria Day, Labour Day & Thanksgiving) - Friday to Monday

March Break - Friday, Saturday, Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday

Summer Season - June 1st - September 1st

During our Holidays and Busy Season (see above), Reservations must be for 3 consecutive days (2 overnights).

Yes we do. A discounted rate is offered for those boarding for longer stays. How the rate is applied; For a boarding reservation of 30-Days, the first 14-Days of the reservation would be charged at the regular boarding rate per day, and the remaining 16-Days would be charged at the discounted rate for long-term boarding. If your dog boards with us from January 1st - January 14th, and then returns on January 16th until February 1st, the long-term boarding rate would not apply as this is considered two individual boarding reservations. We try to accommodate each client on an individual basis when it comes to long-term boarding reservations more than 60-days, so it is best to reach out to us.

Our drop-off and pick-up hours are 8am-10am and then again from 5pm-7pm - We are NOT open from 10am - 5pm.

We use clumping, non-scented, cat litter, in a large stainless steel litter box.

We require all cats to have the recommended by the Ontario SPCA and Humane Society. For more information regarding the core vaccine requirements click here.

All dogs are required to have the core vaccines recommended by the Ontario SPCA and Humane Society. For more information regarding the core vaccine requirements click here.

With people and dogs coming and going all day, it doesn't allow our dogs to have any quiet time. Some of our guests find the noise intimidating and therefore, it doesn't allow them any quiet time where they can relax without feeling intimidated with the noise. . It also means that we need to have someone at the kennel during the entire day, and given we are family owned and operated with only 3-people handling your dogs, it would not allow us to go for long walks with your dogs.

The majority of boarding kennels charge by the Day not the Night. So for example, if you drop your dog off on Friday at 5:00 p. m. this will count as 1-Day, so a stay from Friday to Sunday would include charges for 3-Days of boarding. Be advised the Final Day of boarding is not added to your dog(s) reservation estimate on the Paw Partner online booking system until confirmed by staff.

No we do not require the vaccine, but we do recommend that you get the vaccine as a preventative measurement. However, we ask that you NOT bring your dog to board at our facility if they have had the vaccine within 14-days of their reservation.

No we do not let cats interact with each other unless they are from the same household.

This depends on your cat, as we sometimes use the room to house smaller breed dogs, that are quiet and used to living with a household cat. They will hear the dogs coming into the reception area, as they are very close to this area.

We recommend that you don't provide your dog with their bed from home, as we cannot guarantee it will stay clean or not get damaged. We offering bedding to the dogs, using blankets and large towels, as we can easily throw these items in the washer and drier and provide your dog with fresh, clean and dry bedding throughout their stay.

We ask owners to bring their dogs diet, medication and anything that they feel might comfort their dog while boarding with us. For example a small blanket, or toy from home with familiar scent for your dog.

Yes we do - please see our cat boarding page!