Frequently Asked Questions

Pool rental is available only after your dog has attended their Intro Swim Session. Once we have determined that your dog is capable of swimming in the pool without assistance, that you are capable of assisting your dog from the pool deck, and that you understand how to use our equipment, you are welcome to "rent the pool" for your dog(s).

Please note although the service is listed as Pool Rental - 60 minutes, it is charged by the dog, not by the hour. So upon selecting the Pool Rental Service, you will be prompted to add the pool rental fee for each dog on the following screen.

There is a fee for the first and second dog, third dog is free, and any additional dogs will be given a discounted fee for an additional 15-minutes per dog.

We charge by the dog because the more dogs in the pool, the more maintenance, and wear-n-tear on our equipment.

If your dog has any injury or requires rehabilitation, you will select the Hydrotherapy - Rehabilitation Consultation for your first session for your dog and future sessions will be Hydrotherapy - Rehabilitation Session. If you have a senior dog who would benefit from therapy (massage and strengthening exercises) due to chronic mobility related conditions, please select Senior - Therapy Consultation for the first session and further sessions will be Senior - Therapy Session.

For those dogs swimming as a recreational activity, for their first session select Recreational Swim - Intro/First Session and future sessions will be Recreational Swim - Additional Session.

Yes. We ask that you do not feed your dog within 2 hours of their hydrotherapy session and make attempts to offer them time to relieve themselves after they have arrived at our facility. All dogs with incontinence are required to wear a diaper. We have diapers available in some sizes if you do not have your own.

Yes. We will always attempt to offer our hydrotherapy services to all dogs. We try to accommodate handling the dog’s as they feel comfortable. We have worked with dogs, that wear muzzles and head halters in the pool for the safety of the therapist and the dog.

We make every attempt available to eliminate possible irritants from the pool. Our pool water is balanced using the Clear Blue Mineral Ionizer. Mineral pools need to maintain a chlorine level of 0.1 – 0.5ppm (saltwater pool 10 ppm) and are shocked with a chlorine free product so you won’t smell any chlorine in our pool area. We also do regular testing for both E. coli and coliform bacteria, and pool chemistry daily, to ensure we maintain a safe, clean, and balanced pool, for your dog to enjoy.

We always request vet approval when we are offering therapy to dogs with diagnosed mobility conditions. Approval is obtained by having us submit an electronic form to your dog’s vet clinic, at no charge to the client. If your dog has been approved to participate in hydrotherapy before surgery, we will certainly offer our services.

Yes. Of course, it is much easier when the dog likes swimming, but we have offered our hydrotherapy services to many dogs, who did not like swimming. Once the dog accepts being in the pool, and they feel the benefits from the hydrotherapy, they become much more willing to participate in the pool.

A towel or two. A toy that encourages your dog to participate. If your dog has food sensitivities, bring their treats. Any information we don’t have, that you feel is relevant to the dog’s reason for requiring hydrotherapy.

We would prefer that your dog not have debris stuck in their coat, and not be covered in mud. They do not need to be recently groomed. We ask that you do not brush your dog’s coat, or clip your dog’s nails on the day of their hydrotherapy session.

We do have towels to dry your dog off, but it is a good idea to bring your own, as you might want it for the drive home.